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This usually means Node.js isn't installed or the deck's dev server hasn't started. Check that Node.js 18+ is installed (node --version in terminal). If creating a new deck, wait 30-60 seconds for npm install to complete — the progress shows in the AI chat panel.

Go to Settings → AI Provider and verify your key. For AWS Bedrock, make sure your AWS profile has Bedrock model access enabled in the console (it's off by default). For OpenAI-compatible providers, check that your key has sufficient credits.

Try clicking the refresh button (↺) in the toolbar. If slides still show old content, the webview cache may be stale — go to File → Clear Cache and restart the deck. This is most common after importing an existing project.

The desktop app itself is local — it runs fully offline. Viewing and editing existing decks works without internet. Generating new slides or using Vibe Mode requires an internet connection to call your AI provider. The web version requires internet at all times.

If you just generated a deck and don't see it in your dashboard, try a hard refresh (Cmd+Shift+R / Ctrl+Shift+R). Your deck files are processed server-side and synced to your account — this takes a few seconds after generation completes. If it still doesn't appear after 30 seconds, contact us with your account email.

A hosted show is a permanent URL (e.g. pitchshow.live/yourname/deck-title) where your animated presentation lives and can be viewed in any browser — full animations, mobile-friendly, no install. An exported file (PPTX, PDF, HTML) is a downloaded file you can send via email or attach to a document. Free users get 1 hosted show; Pro gets unlimited.

Go to your account settings → Billing → Cancel subscription. Your Pro features (hosted AI, unlimited shows, Animated PPTX) stay active until the end of your current billing period. After that, your account reverts to the free tier. You can download all your projects as .pitchshow bundles at any time and continue working in the free desktop app.

Yes — this is a core design feature. Export any deck as a .pitchshow bundle from the web (or desktop), then open it in the other environment. The full project — slides, assets, narrative structure — transfers completely. Many users generate on the web then continue refining in the desktop app, or vice versa.